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Warranty & After Sales Service

Every product is checked to ensure it is in good condition before it is shipped. If you receive a product

that is not in perfect condition, please email us photographs of the product, along with your contact

details within 7 days of obtaining your order to enquiry@metalliasia.com

Products are classified as having defects if they are received damaged during shipment or due to a

manufacturing fault. Please note that any products that are damaged due to wear and tear are not

considered to be faulty.

If you are not satisfied with your online purchase, you may return the products for an exchange within

7 days of receiving your order.

To exchange to another product, the price must be equal or higher. Shipping costs for the exchange will

be paid for by the customer. Please notify us by email at enquiry@metalliasia.com of your intention to

exchange and provide your name, contact and order/invoice number.

Items must be returned unused and in their original packaging. Please ensure the items are properly

packed to avoid damage during shipment. Returned goods are your responsibility until we have received

them.

Our return policy does not apply if the products have been worn, soiled or damaged. metalliasia.com reserves

the right to refuse a return on any product which is not in its original new condition except for products

that have been received damaged.

We have made every effort to display as accurately as possible the colors of our products that appear on

the online store. However, please note that there may be slight variation of color tones based on

different computer screens.

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